Customer Success Manager

Singapore, Singapore

Roles & Responsibilities

Job Summary

The Customer Success Manager is responsible for the care and management of the existing customer base. As the main point of contact between the customers and FoodRazor, you will both be the voice of the customer internally as well as protect the company’s interests with the customers. This role requires close interaction with the management team and development team to help convey customers’ needs and feedback into tasks for the tech team to work on.

Key Responsibilities

  • Educate customers on the application’s functions to ensure customers achieve their goals and maximum adoption of the product

  • Identify and troubleshoot issues that customers encounter while using the product

  • Capture, organise and convey customers’ feedback to internal teams

  • Manage customer expectations and communication around upcoming features

  • Improve the ways in which customers can help and train themselves through our knowledge base and online resources

  • Focus on customers’ satisfaction and retention with FoodRazor

Requirements

  • Experience in F&B and/or B2B SaSS preferred.

  • Strong written and spoken communication skills (English)

  • Basic knowledge of Mandarin would be required to converse with some clients

  • Basic understanding of technology and cloud-based software

  • Comfortable with customer-facing and dealing with both internal and external stakeholders.

  • Singaporean/PR

Note from the CEO: We are a small but mighty team trying to make big things happen. We believe in creative entrepreneurship, passionate determination, and loyal empathy. If these values speak to you, make sure we hear about it!