• Cheryl Teo

Fighting Covid-19: Resources for Restaurants




With the virus blanketing cities worldwide and widespread shutdown of restaurants, we’ve compiled different resources that the restaurant industry can make use of to tackle dire situations during this pandemic.


Delivery Apps


Grubhub

Grubhub is deferring commission fees for impacted independent restaurants. Providing more leeway for these entities to pay their employees and weather through this difficult situation. To provide additional financial relief for all drivers and restaurants, they’ve created the Grubhub Community Relief Fund where contributions will go to charitable organizations that support drivers and restaurants impacted by the coronavirus outbreak.


DoorDash & Caviar

Continuing through the end of April, independent restaurants in the United States, Canada, Puerto Rico, and Australia can sign up for free with DoorDash and Caviar and pay zero commissions for 30 days. For all existing DoorDash and Caviar partners, restaurants will pay no commission fees on pickup orders so customers can spend less time in-store. Additional commission reductions are also provided for eligible merchants that are already on DoorDash.


The company is also adding more than 100,000 independent restaurant partners to DashPass for free and reducing commissions for those merchants already on DashPass. At the same time providing all Caviar restaurants with the opportunity to participate in a $0 delivery fee program.


Last but not least, earmarking up to $20 million in merchant marketing programs to generate more revenue for restaurants that are existing clients on DoorDash.


Uber Eats

Uber Eats is launching dedicated marketing efforts to drive local business sales. Waiving delivery fee on all independent restaurants and introduce a new feature that allows all restaurants to receive daily payouts rather than the typical billing cycle.


Deliveroo

Deliveroo is giving restaurants additional packaging to protect food from the coronavirus while the food is prepared and delivered to customers. Encourage non-contact delivery so orders are to be dropped off outside instead of having a delivery worker meet a client.


Restaurant Software


Lavu

Lavu Inc just released news in the past week that they are no longer charging software payments to restaurants that are shut down in response to the outbreak. And also waiving fees for its online ordering platform to help restaurants pay less to third-party delivery services.


Toast

Launched Rally For Restaurants, a movement to help improve the cash flow of restaurants by encouraging customers to purchase gift cards. On top of that, they created a newsletter to provide specific resources to help restaurants in various aspects to tackle the crisis.


The Ordering.app

The Ordering.app providing services free of charge until July 1st, 2020. Restaurants can make use of this platform for customers to order food from them. Integrate with POS systems as well.


Foodetective

Foodetective launched a commission-free takeaway, delivery & supply platform to support all businesses, restaurants and grocery stores during the crisis.


Bbot

The smart ordering software provider Bbot would be providing discounted setups of their software to help restaurants better support delivery and pickup services. They will also not be charging the monthly fee for their software until June 1.


OneDine

Restaurants can now turn their parking spaces into revenue-generating real estate with OneDine's scan-to-order and scan-to-pay feature. The set up is offered at no charge to restaurants during the current gathering restrictions and can be set up in as little as 24 hours.


Ordermark

Ordermark ramping up delivery only businesses at $0 set up fees. They also created a resource page to help navigate through this difficult period.


Applova

Applova is offering curbside pickup services for restaurants, ramping up 'to-go' operations. Encouraging no human interaction during this period, it's a convenient and simple pick up and drive off concept with no waiting lines.


Allset

Allset is temporarily offering Pickup Orders only as a more safe alternative. They are also waiving the Allset commission for existing partner restaurants that offer contactless pickup option to help them sustain the operation.


This page will continue to be updated with more resources.

The last update was 25 on March 2020.

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