Hospitality Labour Crisis: Automation as the New Necessity



Across the globe, food service operators are facing steep staff shortages. The Department of Labor recently released the April 2021 Job Openings and Labor Turnover summary and the numbers were worrying.


Workers quitting their jobs increased to new highs of 4 million with a record 5.6% of restaurant workers quitting their jobs in April. On top of that, restaurant job openings increased the most by any industry, adding nearly 350,000 new job openings since March, for a total of 1.34 million job openings in April.

This isn’t the case only for the United States. Similarly in Australia, the labour crisis in hospitality runs deep. The sector has historically been heavily reliant on migrant workers, backpackers and international students to fill vacancies. But with the international border closures in place from March 2020, the sector has seen a drastic fall in the availability of labour.


Even in Singapore, some restaurants have been on the lookout for workers to fill about 1,000 positions as business picked up with the return of dine-in services, but for more than a month, there have been no takers.


In such a challenging time that forces food service operators to take on greater responsibilities with fewer resources and less help available, automation is no longer a luxury for the industry, it’s a necessity.



Unlock more free time


Restaurant management tools free up valuable time that would be otherwise wasted managing stacks of paper invoices or excel spreadsheets to handle important data and insights. Automating invoice management processes enable operators to free up hours of manual data entry every week. The time saved can then be prioritised and reallocated toward responsibilities with a greater impact on the bottom line. Things like innovation (e.g. exploring new revenue streams) and "the human touch" (building stronger relationships with your customers).