Running a restaurant is tough enough.

Question 1

Which payment methods do you accept?

Answer

We accept all major credit and debit cards.

Question 2

What happens if I want to cancel my plan?

Answer

Just click on your billing subscription to cancel your plan. We will stop the system from automatically charging you the following month. However, we will not be able to refund you the remaining credit in your account.

Question 3

What will I get as part of the Freemium?

Answer

You will receive access to the whole functionality of the platform, free onboarding by our Onboarding Specialist team, an extensive library of user guides and support from our Customer Success team. Most importantly, you will receive a free credit of 30 pages of invoices to upload onto our system for processing.

Question 4

What happens when the Freemium ends?

Answer

Our system will prompt you if you’d like to continue using our platform. If yes, all you have to do is to key in your credit card information under Settings > Billings & Plans and select your preferred subscription. If not, our system will automatically stop.

Question 5

What happens if I need another training session?

Answer

We have an extensive library of user guides readily accessible. However, if you do require another training session, it will be priced at USD250 per session.

Question 6

What happens when I run out of pages of invoices to upload?

Answer

Our application will automatically top-up the number of pages of invoices based on your default credit package. To disable this option, you may go to Settings > Billings & Plans to uncheck the box.

Question 7

What do you mean by pages of invoices?

Answer

If the document that you scan in is a double-sided invoice, we consider that as 2 pages.

Question 8

Can I share the pages of invoices across outlets?

Answer

Yes, you may do so. The pages of invoices do not have an expiry date and are able to be shared across locations under your organisation.

Question 9

What if I accidentally uploaded a wrong invoice?

Answer

Once the invoice is uploaded, there is a 20-minute window for you to take action and delete it. Once the invoice status for that invoice changes from “Pending” to “Processing”, it will be considered charged.

Question 10

None of your plans suit our business, are there any other options?

Answer

If you require a customized plan, please contact us at contact@foodrazor.com.

Question 11

What if I cannot finish using the invoices within the month?

Answer

If you have yet to finish the 60 page of invoices that comes with the monthly subscription, the remaining invoices will be brought forward to the following month. If you purchased a top up invoice packge and have yet to finish using the invoices, the invoices can continue to be used in the following months until it runs out. The top up invoice package does not have an expiry date.

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FAQ

Which payment methods do you accept?

What happens if I want to cancel my plan?

What will I get as part of the Freemium?

What happens when the Freemium ends?

What happens if I need another training session?

What happens when I run out of pages of invoices to upload?

What do you mean by pages of invoices?

Can I share the pages of invoices across outlets?

What if I accidentally uploaded a wrong invoice?

None of your plans suit our business, are there any other options?

What if I cannot finish using the invoices within the month?

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